Although the construction industry was not forced to close entirely, we took the decision to stop installations in April to support the efforts to limit CoViD19 transmission, to help protect our partners, staff, customers & key workers in the wider population.
Peter & Emma continued to function from their home office, working remotely with Peninsula, our health & safety consultants, to resume working safely as lockdown restrictions eased. We reopened on May 11th and have been working successfully with our strict new protocols since then.
**LOCKDOWN 2021 : WE ARE OPEN FOR BUSINESS**
Update 5th January 2021
In light of the announced lockdown, Trading Standards have advised that we can continue trading but, that we should close our client showroom, unless your installation date is booked to ensure that we comply with the regulations in force.
We are permitted to visit properties to provide a quotation and, can continue to work in client homes, with strict CoViD-19 precautions taken to work safely.
All clients receive detailed information on our CoViD-19 safety precautions whether we are visiting to provide a quotation, we are working in their home and, when permitted, they are visiting the showroom.
We continue working safely with the highest regard for the well being of our team and for our valued clients and their families.
Our senior partners will wear appropriate PPE and we have additional measures in place to minimise the length of time he needs to spend in your home. Any of our office team would be happy to take you through these new protocols if you are interested in us providing a quotation.
Showroom Visits (virtual visits available):
Our showroom has only ever been open by appointment, and this remains our policy. However, we have adopted safety measures as if we were a public shop floor, installing screens at our design desk and marking the floor to ensure social distancing. We have spaced our appointments to allow for thorough cleaning between visitors and provide hand washing facilities and sanitiser for all visitors and staff. We are also able to offer video call appointments (using FaceTime/WhatsApp etc..) should you not wish to visit in person. Until Restrictions are eased, we can only meet clients to progress ongoing construction projects (booked in with a planned installation date).
Our installers have been issued with appropriate PPE and are working in fixed teams of two, their access to our warehouse is staggered to prevent meetings with co-workers. When onsite we will ask the customer not to offer refreshments and remain in another part of the house. We would be happy to talk you though these protocols in detail before you book your installation.
We are unable to offer quotes, showroom visits or installations to a property where a has been instructed to isolate or, a person with symptoms is residing - unless it is to remedy a direct risk to the safety of the household.